FAQ

Common questions about Supporters billing, accounts and features.

If I cancel, forget to pay or otherwise lose access, are my settings erased?

No. All your content, settings, user profiles and everything else are kept safe. They stay in place and come back as soon as you resubscribe.

I paid on the wrong Stremio account / email.

Contact our team at support@stremio.com and we'll move the subscription over to the correct Stremio account seamlessly. We can also change the email used for your transaction confirmations.

Can I import my watch history, library and other items from another Stremio account into a new profile?

Coming soon. From stremio.com/acc-settings you'll be able to migrate everything from an external Stremio account into a profile. You can pick an existing profile, or choose migrate into a new profile and one will be created for you automatically.

I can only see Cancel in Manage billing — there's no button on the donate page to upgrade or change my subscription.

Coming soon. You'll be able to switch seamlessly between monthly, yearly and one-time lifetime billing.

Some features don't work.

Submit a bug report on stremio-bugs and we'll take a look.

I want to change my avatar to a custom photo.

Coming soon. We're adding Gravatar support, so you'll be able to set a custom avatar on web.stremio.com or the desktop app for Windows / macOS.

I'm on Linux, or still using v4.4 on desktop.

Please upgrade to v5 to use Supporters features. Linux support is on the way — stay tuned.

How do I cancel?

Go to stremio.com → Manage billing and cancel there.